Client Grievance Statement

Your complaints or problems are important to our business.  We will give full consideration to a problem or complaint and make an effort to resolve the issue in an agreeable manner.  We assure you that you will have the opportunity to voice grievances and recommend changes in services and/or policies without discrimination, coercion, reprisal, or unreasonable interruption of services or reprisal in any manner from the business. 

If you have a complaint about services or care that is or is not furnished, or about the lack of respect for the client‘s person or property by anyone furnishing services on behalf of the business, please submit the complaint either verbally or in writing to the owner.   If you call after normal business hours, you will be contacted by the owner on the next business day.

The Business Manager will contact you or your representative and will make every effort to resolve the complaint to your satisfaction.  They will document all activities involved with the grievance/complaint/concern, investigation, analysis and resolution.  You will be notified of the owner’s decision within ten (10) days.